Communication with the regulator

Projective Group supports financial institutions in effectively communicating with regulatory authorities and strengthening their relationships with them.

Effective communication

As a licensed financial institution, maintaining a positive and collaborative relationship with financial regulators is essential for safeguarding your reputation. Projective Group’s legal specialists support organisations in effectively communicating with regulatory authorities and provide guidance to financial institutions facing (proposed) enforcement action.

Information requests and investigations

Regulators may request information to help them understand a financial institution and its practices. It is very important to respond carefully to such requests as this will affect the regulator's view of your organisation.

Regulators regularly conduct investigations to assess a financial institution's compliance with laws and regulations. An investigation often focuses on a part of the business or processes, such as the functioning of certain functions, risk management, the conduct of customer due diligence, customer information, etc. Again, good preparation contributes to the results and conclusions of these investigations. Training for employees who are confronted with this for the first time can be of great value here.

We offer comprehensive support in responding to information requests and before, during and after regulatory investigations, both announced and unannounced. 

Our consultants' extensive experience as regulators enables us to provide clients with excellent guidance in these interactions and to prepare them thoroughly for meetings with regulators.

Recovery actions 

Your past performance influences the trust between your organisation and the regulator, impacting both the company and its directors, who are ultimately responsible. If an investigation or request reveals non-compliance, proactive and effective remediation is critical. 

Whether it's altering processes, correcting customer data, or transforming corporate culture, we offer expertise in designing, implementing, and managing recovery and improvement plans. By thoroughly analysing the root causes and developing a tailored plan, we help our clients to (re)meet regulatory requirements and rebuild trust. In addition, a sound remediation or improvement plan may mean that the regulator sees no reason to take enforcement action itself.

Dispute resolution

Our legal consultants provide sound advice to financial institutions facing (proposed) enforcement action by regulators, such as an administrative fines, directives or penalties. We can also advise on informal measures such as a warning letter. By engaging us at an early stage, we can help you formulate the best response, guide you through regulatory investigations and represent you in enforcement proceedings or appeals. Our aim is to protect your reputation and foster a strong, constructive relationship with the regulator.

Many of our compliance professionals have regulatory backgrounds, which enables us to properly assess enforcement decisions and the success rate of objections or appeals. While we do not advise legal action lightly, we do provide strategic advice and representation where formal proceedings are required.